Auto handling
Let Core detect whether a source is a standard document, structured table, exact reference, or keep-together source.
Core Knowledge
Structured knowledge that makes AI answers accurate, complete, and source-aware.
Upload documents, spreadsheets, directories, policies, websites, and internal resources so Core Guides can answer from information your organization controls.
Documents
Tables
Assignments
Retrieval testing
Gap review
Knowledge handling
Different sources need different treatment.
Knowledge assignments
Assign sources to the Guides that should use them so each Guide answers from the right library.
Structured lists and tables
Directories, rosters, pricing, contacts, programs, and spreadsheets stay more useful in answers.
Exact-reference content
Important facts like emails, phone numbers, requirements, and deadlines can be preserved carefully.
Source priority
Important knowledge can be weighted so Guides prefer authoritative sources.
Completeness-aware answers
Guides can avoid partial answers when a complete set of details is required.
Knowledge Gap Queue
Turn unanswered questions into better knowledge.
When a Guide cannot answer from assigned knowledge, Core can capture the question in a Knowledge Gap Queue. Administrators can review the gap, use an AI-proposed answer as a starting point, edit or replace the answer, and create a new knowledge source.
Capture gaps automatically
Core can record questions that could not be answered confidently from assigned knowledge.
Review proposed answers
AI can draft a proposed answer so administrators are not starting from a blank page.
Approve, edit, or replace
Teams can approve the draft, edit it, replace it, ignore the gap, or mark it as a duplicate.
Create clean sources
One gap can become one source, or multiple same-Guide gaps can become one combined FAQ source.
Assign back to the Guide
New sources can be assigned to the originating Guide by default.
Improve continuously
Guides become more accurate as real user questions reveal what knowledge is missing.